Frequently Asked Questions
⭐ Why do I need to create an account?
Creating an account benefits both the sellers and the buyers at GetEquipped. GetEquipped allows for a peer rating system ensuring that both buyers and sellers are trustworthy.
💬 Can I use my social media account to create an account with GetEquipped?
As of now GetEquipped requires account creation from an email. We are looking to add social media accounts as a sign in option in the future.
🇨🇦 Where does GetEquipped operate?
Currently GetEquipped operates in Ontario. We hope to expand across Canada soon!
📦 How does shipping work?
Sellers will be able to set their shipping costs when they post their listing. Once the transaction has been made sellers will ship the equipment using the shipping method of their choice. It is best practice to share the tracking information with the buyer!
🔰 How are payments handled securely?
All payments are processed securely through Stripe, a trusted payment processor used by millions of businesses, including Amazon and Google. Your banking details are never stored on our platform.
❓ What if I need help or have feedback?
We’re happy to help! Send us an email at support@getequipped.ca, and we’ll get back to you within 1 business day!